Much of Hsieh’s project rests on a belief in the creative power of accidental collisions between different-thinking folks. Those friendly collisions happen daily within Zappos unstructured offices, as they do every time a random Zappos customer gets offered the perk-filled VIP program, and they’ve fueled the company’s success. Now it’s Hsieh’s turn to apply that logic to his chosen hometown.

Sehr interessanter Artikel zum Las Vegas Downtown Projekt des ehemaligen Zappos-Gründers. Die urbane Community kann von E-Commerce lernen …

Slash your marketing budget and pour it all into customer service.

Aim for the densest part of any crowd.

Put your teams in a real room together—an awesome room.

Keep learning, especially outside your discipline.

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